Returns & Refunds
You can return any Animavoxshop product within 30 days of delivery, no complicated explanations required. Here we clearly outline the conditions, how to submit a request, who covers shipping costs, and refund processing times.
- Return window
- 30 days from delivery
- Return shipping
- Free of charge if the item is defective or there was a shipping mix-up; at your expense if you decide not to keep it for personal reasons
- Refund time
- 3-10 business days after receiving the item
- Refund method
- The original payment method used
1. Conditions
The buyer has exactly 30 calendar days from the physical delivery of the package to request a withdrawal. It is an essential condition that the breathing tools remain in their original factory packaging with hygiene seals intact, without having had oral contact or showing signs of use.
2. How to process a return
- Send a formal request to customer service email providing the order ID and contact details.
- Wait for the return authorization to be issued along with the assigned logistics warehouse address in Spain.
- Prepare the package by securing the product in its original box without tampering with the tamper-evident seals.
- Check for the refund of funds via bank transfer within 3 to 10 business days following technical inspection and approval at the warehouse.
3. Who pays return shipping
If the item has manufacturing defects, transit damage, or does not match your order, we cover the cost by providing a prepaid shipping label or coordinating a pickup. If you choose to return it after changing your mind, you will cover the return shipping costs; we will not charge any restocking fees.
4. Refund timing and method
We process refunds within 3 business days of inspecting the item at our workshop. Cash on delivery orders are refunded via bank transfer to the account number you provide; orders paid by bank transfer return to the originating account. Banks typically take between 1 and 5 business days to post the funds.
5. Resolution by situation
| Situation | What we do | Cost to you |
|---|---|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Delivery of the correct item with simultaneous collection of the incorrect product | None |
| Parcel lost | Replacement shipment or full refund once the issue is confirmed with the carrier | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the amount paid for the product | Return shipping only |
6. Exchanges
If you want to exchange a mouthpiece, size, or variant for another model, process a return for the current item and place a new order on the website; we will refund the returned item as soon as it arrives at the workshop. If the exchange is due to a packing error on our part, we will send you the replacement at no cost.
7. Cancelling an order
You can cancel your purchase free of charge as long as the package has not yet left our facility. Send an email to [email protected] with your order number. If it is already in transit, it must be handled through the standard return process.
8. Questions about this policy
Contact us at [email protected] or call +34 91 236 89 68 during Mon-Fri 08:00 - 15:30. We reply to every runner within one business day.
- Merchant
- Animavox Herramientas Respiratorias S.L.
- Registered address
- Calle Mayor, 42, 28921 Alcorcon, España
- [email protected]
- Phone
- +34 91 236 89 68
- Working hours
- Mon-Fri 08:00 - 15:30
- Registration
- CIF: B-87584885